Shipping

Rates

The order total is the value of the items after any discount, before shipping. There is one rate for every order regardless of weight or destination inside the United States, so you will never meet a surprise at the final checkout step.

Where we ship

• We ship to street addresses in all 50 U.S. states and the District of Columbia.
• We do not ship to PO boxes, parcel lockers, freight forwarders, military addresses (APO, FPO, DPO), U.S. territories or any address outside the United States.
• Alaska and Hawaii are served at the same rates. Transit takes longer for those states and for some remote addresses.

Dispatch and delivery times

Dispatch time is ours to control and we hold ourselves to it. Transit time belongs to the carrier: the figures above are estimates and not guarantees. Orders placed on a weekend or a federal holiday are counted from the next business day.

Tracking

Every parcel is sent with tracking. To get the tracking number for your order, email support@sourceproductsco.store with your order number and we will send it to you.

Getting the address right

• Check the delivery address before you pay. A street number, apartment or unit, and ZIP code are all required.
• We can correct an address only until the parcel has been dispatched, so write to us at once if you spot a mistake.
• If a parcel is returned to us because the address was wrong or the parcel was not collected, we will contact you. Sending it again is charged at the flat rate above.

Damaged, delayed or lost parcels

• Damaged. Photograph the outer carton, the contents and the label and email us within 7 days of delivery. We replace or refund the affected items, including their shipping.
• Delayed. If your tracking shows no movement for five business days, write to us and we will open an inquiry with the carrier.
• Lost. If a parcel has not arrived 15 business days after dispatch, we treat it as lost. We file the carrier claim and either send a replacement or refund the order in full, whichever you prefer.

Busy periods and holidays

Around major holidays carriers can run slower than usual. Our own dispatch time stays 0–2 business days; the extra time is in transit, so allow for it if you are ordering for a date.

Last updated September 19, 2026.