Source Products Co.
Returns, refunds & cancellations
Thirty days to return unused items in their original packaging. The whole process, the exceptions and how refunds reach you.
On this page 8 sections
The 30-day return window
You have 30 days from the date your order is delivered to return items you no longer want. To qualify, an item must be unused, unopened where it is sealed, and in its original packaging with any inserts. We will refund the price of the item to the payment method you used.
How to return something
- Email support@sourceproductsco.store with your order number, the items you would like to return and, if you like, the reason. It helps us but is not required.
- We reply with a return authorization and the address to use. We aim to answer within two business days.
- Pack the items securely in their original packaging inside a sturdy carton, and put your order number inside the parcel.
- Send the parcel with a tracked service and keep the receipt. Return shipping is paid by you unless the return is because of our error (see below).
- When the parcel reaches us we inspect the items and email you the outcome. Refunds are issued at that point.
Return address (only with an authorization): SourceProducts LLC, 7849 W 110th Ave, Westminster, CO 80021.
What can and cannot be returned
| Item | Returnable within 30 days? |
|---|---|
| Unused items in original, unopened packaging | Yes |
| Unused tools, brushes and equipment in resalable condition | Yes |
| Opened or used paints, mediums, inks, markers and clay | No, once opened, for hygiene and quality reasons |
| Paper, canvas, yarn or fabric cut to a length or size for you | No |
| Items marked final sale on the product page | No |
| Anything damaged in transit or sent in error | Always; see below |
Refunds
- Refunds go back to the original payment method only; we cannot refund to a different card or method.
- We issue the refund within 5–10 business days of receiving and inspecting your return. Your bank may need a few more days to show it on your statement.
- The original shipping charge is not refunded, except where the return is because of our error.
- A partial return refunds only the items returned. Free shipping on the original order is not withdrawn.
Damaged or incorrect items
If an item arrives broken or is not what you ordered, email us within 7 days of delivery with photographs of the item, the packaging and the shipping label. We will replace the item or refund it, whichever you prefer, and we pay the shipping on both the replacement and any return.
Cancelling an order
Because orders are dispatched within 0–2 business days, the sooner you write to us the better. If your parcel has not yet left, we cancel the order and refund it in full. Once a parcel has been dispatched it cannot be recalled, so the return steps above apply instead.
Exchanges
We handle an exchange as a return plus a new order. That is the fastest route: you can place the new order straight away, and we refund the returned item when it reaches us.
Before you contact your bank
If something is wrong, please write to us first. We can usually put it right faster than a card dispute can be reviewed. Contact details are on the contact page, and the card statement name is explained on the payment and security page.
Last updated September 19, 2026.