Source Products Co.
Contact
Email is the fastest way to reach us. Here is exactly what to include, what happens next and where to write.
On this page 5 sections
Email us
Write to support@sourceproductsco.store. We read every message and answer in the order it arrives; we aim to reply within two business days, and business days are Monday to Friday excluding U.S. federal holidays.
We do not have a telephone number at present. Email means you get a written answer you can keep, and we can attach photographs, links and measurements.
What to include
A complete first message saves a round trip. For any question about an order, please include:
| Include | Why |
|---|---|
| Your order number | It lets us find the order without searching by name. |
| The email address used at checkout | We can only discuss an order with the person who placed it. |
| The product name or code (for example SPC-PNT-001) | The code on each product page identifies the exact item. |
| A photograph, if something arrived damaged or different | Please show the item, the packaging and the shipping label. |
| What you would like us to do | Replace, refund, cancel, or simply answer a question. |
If something is wrong with an order
- Email us the details above as soon as you notice the problem. For damage or a wrong item, please write within 7 days of delivery.
- We reply with a fix: a replacement, a refund, or a return authorization.
- If a return is needed, follow the numbered steps on the returns page.
Please write to us before contacting your bank. We can usually correct a problem faster than a dispute can be processed, and a charge that looks unfamiliar is often just the card statement name below.
Where we are
| Detail | Information |
|---|---|
| Trade name | Source Products Co. |
| Legal entity | SourceProducts LLC |
| Postal address | 7849 W 110th Ave, Westminster, CO 80021 |
| support@sourceproductsco.store | |
| Card statement name | SOURCE PRODUCTS CO |
Please do not post a return to the address above without a return authorization. Parcels that arrive unannounced cannot be matched to an order, and the delay is yours to pay for. The steps are on the returns page.
Other questions
Many answers are already written down: frequently asked questions, shipping, payment and security, and how we handle personal information.